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Privacy Policy
How we collect, use, share and retain your information across assisted purchase, consolidation and international dispatch.
Last Updated: 12 September 2026
Shop From Bharat (“Shop From Bharat”, “we”, “us”, or “our”) is operated by Shop From India.
We respect your privacy and are committed to protecting the personal information you provide when you use our website and services.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.
1. Business Details
- Business Name: Shop From India
- Brand: Shop From Bharat
- Address: 7th Block, Koramangala, Bengaluru, Bengaluru Urban, Karnataka 560095, India
- Email: info@shopfrombharat.com
- Phone: +91 97317 33771
2. Information We Collect
Depending on how you use Shop From Bharat, we may collect the following information.
Personal and Contact Information
This may include:
- Full name
- Email address
- Phone number
- WhatsApp number, where applicable
- Billing information
- Delivery recipient information
Order Information
When you request a purchase through our service, we may collect:
- Product links
- Product names and descriptions
- Product variants, sizes and colours
- Quantity
- Product price
- Seller or retailer information
- Order number
- Purchase history
- Shipping preferences
- Special instructions provided by you
Shipping Information
To arrange delivery, we may collect:
- Recipient name
- Delivery address
- City
- State/province
- Country
- Postal/ZIP code
- Phone number
- Delivery instructions
Some of this information may be shared with shipping carriers, customs authorities and logistics partners when necessary to deliver your order.
Payment Information
Payments are processed through third-party payment gateway providers.
Depending on the payment method, the payment provider may collect and process payment information such as card, bank, wallet or other payment details.
Shop From Bharat may receive information such as:
- Payment status
- Transaction ID
- Payment amount
- Currency
- Payment method
- Refund status
Where payment information is handled directly by our payment gateway, we do not intend to store complete card or banking credentials on our own systems.
3. Currency Conversion
Our product prices and service charges may be calculated in Indian Rupees (INR).
Our payment gateway may allow customers to view or pay for their order in their local currency.
The payment gateway or payment provider may convert the INR amount into the customer’s local currency using its applicable exchange rate.
The exchange rate and final local-currency amount may therefore differ from rates shown by banks, currency websites or other sources.
Shop From Bharat does not control exchange rates or additional foreign-exchange charges imposed by banks, card issuers or payment providers.
4. Communications
If you contact us, we may retain the information you provide through:
- Website forms
- Customer-support communications
- Order-related communications
- Other channels through which you contact us
We use this information to respond to your questions, process your requests and provide customer support.
5. Technical Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of access
- Website activity
- Referring website
- Approximate location derived from technical information
We may use this information to operate, secure and improve our website and services.
6. Cookies and Similar Technologies
Shop From Bharat may use cookies and similar technologies to:
- Keep the website functioning correctly
- Maintain login or session information
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Detect fraud or suspicious activity
- Analyse website traffic
- Improve our services
You may be able to control or disable cookies through your browser settings.
Some website functionality may not work correctly if certain cookies are disabled.
7. How We Use Personal Information
We may use personal information to:
- Create and manage your account
- Process purchase requests
- Purchase products from Indian sellers
- Communicate with sellers and retailers
- Receive products at our India facility
- Inspect and prepare packages
- Consolidate multiple orders where requested
- Calculate shipping requirements
- Arrange international delivery
- Provide information to shipping carriers
- Process payments and refunds
- Respond to customer enquiries
- Handle complaints
- Prevent fraud and misuse
- Maintain business and transaction records
- Improve our website and services
- Comply with applicable laws and legal requirements
- Send important service-related communications
Where we send promotional communications, we will provide appropriate ways to opt out where required by applicable law.
8. Sharing Personal Information
We may share information with third parties when necessary to provide our services.
These parties may include:
Indian Sellers and Retailers
We may provide relevant information to Indian sellers or retailers when necessary to purchase or process your requested product.
Warehouses and Logistics Partners
Your information may be shared with our India warehouse, packaging, consolidation and logistics partners where necessary to process your order.
International Shipping Carriers
We may provide information such as your name, delivery address, telephone number and shipment details to international shipping carriers so that your package can be delivered.
Customs and Government Authorities
We may provide relevant information to customs authorities, government agencies or other competent authorities when required for import, export, customs clearance or legal compliance.
Payment Providers
Payment and transaction information may be processed by third-party payment gateways and financial institutions.
Technology and Service Providers
We may use third-party providers for:
- Website hosting
- Database services
- Analytics
- Authentication
- Customer support
- Communications
- Fraud prevention
- Payment processing
- Shipping and logistics
These providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.
9. International Data Transfers
Shop From Bharat provides international shopping and shipping services.
As a result, your personal information may need to be transferred to, stored in, or accessed from countries outside India.
For example, information may need to be provided to an international shipping carrier or customs authority in the country where your package is being delivered.
We will handle such transfers in accordance with applicable data-protection and privacy laws.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete and maintain order records
- Process payments and refunds
- Provide customer support
- Resolve disputes
- Prevent fraud
- Meet accounting, tax and legal obligations
- Comply with applicable regulatory requirements
When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
11. Data Security
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites, including Indian retailers, marketplaces, payment providers and other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Marketing Communications
We may occasionally send information about Shop From Bharat, new services, offers or other promotional communications where permitted by applicable law.
You may request to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us at:
info@shopfrombharat.com
You may continue to receive essential service-related communications, such as order confirmations, payment information, shipping updates and account-related notifications.
14. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about how your personal information is processed
- Request access to personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a complaint regarding the processing of your personal information
To make a privacy-related request, contact:
Email: info@shopfrombharat.com
Phone: +91 97317 33771
We may need to verify your identity before processing certain requests.
Where applicable, withdrawing consent will not affect processing that was lawfully carried out before consent was withdrawn.
Withdrawal of consent may also affect our ability to provide certain services.
15. Children’s Privacy
Shop From Bharat’s services are not intended for children where the use of such services is prohibited by applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us.
16. Fraud and Security
We may use personal information to identify and prevent:
- Fraudulent transactions
- Payment abuse
- Account misuse
- Identity misuse
- Unauthorised activity
- Attempts to circumvent customs or shipping restrictions
- Abuse of refunds or chargebacks
Where required or permitted by law, we may provide relevant information to payment providers, financial institutions, law-enforcement authorities or other competent authorities.
17. Legal and Regulatory Requirements
We may collect, use, retain or disclose personal information where necessary to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Meet tax or accounting requirements
- Resolve disputes
- Enforce our Terms & Conditions
- Protect our rights, customers, employees or business
- Detect or prevent unlawful activity
18. Data Security Incidents
If we become aware of a personal-data security incident, we will take reasonable steps to investigate, contain and mitigate the incident and make any notifications required under applicable law.
19. Grievance and Privacy Contact
For privacy questions, complaints or requests concerning personal information, please contact:
Shop From India / Shop From Bharat
7th Block, Koramangala, Bengaluru, Bengaluru Urban, Karnataka 560095, India
Email: info@shopfrombharat.com
Phone: +91 97317 33771
If you appoint a separate Grievance Officer or Data Protection Officer, their details will be published on this page.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable laws.
The latest version will be published on our website with the updated “Last Updated” date.
We encourage you to periodically review this Privacy Policy.
21. Contact Us
If you have any questions about this Privacy Policy or how Shop From Bharat handles your personal information, please contact us:
Shop From India
Shop From Bharat
7th Block, Koramangala, Bengaluru, Bengaluru Urban, Karnataka 560095, India
Email: info@shopfrombharat.com
Phone: +91 97317 33771