Refund & Cancellation Policy

Last Updated: 12 September 2026

This Refund & Cancellation Policy explains how cancellations, refunds and returns are handled by Shop From India (“Shop From India”, “we”, “us”, or “our”).

Business Address: 7th Block, Koramangala, Bengaluru, Bengaluru Urban, Karnataka 560095, India
Email: info@shopfrombharat.com
Phone: +91 97317 33771

1. Our Service Model

Shop From India provides an assisted purchasing and international shipping service.

When you place an order, we may purchase products from Indian websites, retailers, marketplaces or other sellers on your behalf, receive the products at our India facility and arrange international shipment to you.

Because products may be purchased specifically for an individual customer, cancellation and refund eligibility depends on the stage of the order.

2. Cancellation Before Purchase

You may request cancellation before Shop From India purchases the product.

If the product has not yet been purchased, we will generally process the cancellation and refund the eligible amount after deducting any applicable payment-processing or other clearly disclosed charges.

3. Cancellation After Purchase

Once Shop From India has purchased the product, cancellation is subject to the cancellation and refund policy of the original Indian seller.

If the original seller accepts the cancellation and provides a refund, we will process the corresponding customer refund after receiving the applicable amount from the seller.

If the original seller does not permit cancellation or does not provide a refund, Shop From India may be unable to refund the product purchase amount.

Our service fee may become non-refundable once we have completed purchasing, coordination or other substantial services for the order.

4. Products That Have Reached Our India Facility

Once a product has been received at our India facility, cancellation may be subject to the original seller’s return or refund policy.

Additional handling, return shipping or seller-return charges may apply where applicable.

5. Goods Delivered to the Customer

Goods that have been delivered to the customer’s address cannot be returned to Shop From India solely because the customer has changed their mind, ordered the wrong size/variant, no longer wants the product, or does not otherwise wish to keep the product.

Because Shop From India purchases products specifically at the customer’s request and arranges international delivery, we generally do not accept customer-initiated returns after delivery.

This policy does not affect any rights or remedies that cannot legally be excluded under applicable law.

6. Wrong, Missing or Damaged Products

If you receive:

• A product that is materially different from the product ordered;
• A missing item;
• A visibly damaged package; or
• A product damaged during transportation,

please contact us at info@shopfrombharat.com as soon as reasonably possible.

Please provide photographs or videos of the package, shipping label, packaging and product where requested.

We will review the matter and, where appropriate, assist with a claim against the original seller or shipping carrier.

Any replacement or refund will depend on the circumstances, the applicable seller/carrier policy and applicable law.

7. Product Defects

Shop From India is generally not the manufacturer of products purchased through our service.

Where a product has a manufacturer warranty or seller warranty, the warranty will be governed by the applicable manufacturer’s or seller’s terms.

We may assist customers in communicating with the seller or manufacturer where reasonably possible, but we do not guarantee that a third-party seller or manufacturer will accept a warranty claim.

8. International Shipping Charges

International shipping charges are generally payable separately after the product reaches our India facility and the final package weight and dimensions are determined.

Once an international shipment has been booked or dispatched, shipping charges may be non-refundable or may be refundable only to the extent permitted by the carrier.

If a shipment is returned because of incorrect customer information, failure to accept delivery, destination-country restrictions or other circumstances attributable to the customer, additional shipping or handling charges may apply.

9. Customs, Duties and Import Charges

Customs duties, import taxes, VAT/GST, brokerage fees, storage fees and other destination-country charges are generally the customer’s responsibility.

These charges are normally not refundable by Shop From India.

If customs authorities refuse, hold, seize, destroy or return a shipment, any refund will depend on the circumstances, carrier terms, seller terms and applicable law.

10. Refund Processing

Where a refund is approved, the refund will generally be made through the original payment method or payment channel used for the transaction.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, card issuer, bank or other payment provider.

Shop From India does not control the processing time of a customer’s bank or payment provider.

11. Currency Conversion and Refunds

Our underlying product and service amounts may be calculated in Indian Rupees (INR).

Our payment gateway may allow customers to view or pay the amount in their local currency.

The actual amount displayed or charged in the customer’s local currency may depend on:

• The payment gateway’s exchange rate;
• The payment method;
• The customer’s bank or card issuer;
• Applicable currency-conversion charges; and
• Other payment-provider fees.

Where a refund is issued, the amount received by the customer in their local currency may differ from the original local-currency amount because exchange rates may have changed.

Shop From India is not responsible for losses caused solely by currency exchange-rate fluctuations or fees charged by the customer’s bank or payment provider, except where otherwise required by applicable law.

12. Payment Gateway Charges

Payment gateway, bank, card, foreign-exchange or other transaction charges may be deducted or treated according to the applicable payment provider’s terms.

Where a payment gateway does not return a transaction fee to us when a refund is processed, the applicable non-refundable charge may be deducted from the refund where legally permissible and where the charge was disclosed to the customer.

13. Fraudulent or Unauthorised Transactions

If we reasonably suspect fraud, payment abuse, unauthorised use of a payment method or other unlawful activity, we may place an order on hold, cancel the order or request additional verification.

We may cooperate with payment providers, banks and competent authorities where required.

14. How to Request a Refund or Cancellation

Please contact:

Email: info@shopfrombharat.com
Phone: +91 97317 33771

Please include your order number and a description of your request.

We may request additional information or evidence before processing a claim.

15. Legal Rights

Nothing in this policy is intended to exclude or restrict any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable law.

16. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The latest version will be published on our website with the updated date.

17. Contact

Shop From India
7th Block, Koramangala, Bengaluru, Bengaluru Urban, Karnataka 560095, India
Email: info@shopfrombharat.com
Phone: +91 97317 33771

Payment and Currency

All product prices, service fees and other charges may be calculated and recorded by Shop From India in Indian Rupees (INR) unless otherwise stated.

Payments are processed through third-party payment gateway providers.

Depending on the customer’s location and the payment method selected, the payment gateway may display and/or process the payable amount in the customer’s local currency.

The exchange rate used for conversion from INR to the customer’s local currency is determined by the applicable payment gateway, payment processor, card network or financial institution.

The exchange rate displayed at checkout may therefore differ from the exchange rate available from banks, currency-exchange websites or other sources.

Any foreign-exchange fees, international transaction fees, card charges or other fees imposed by the customer’s bank or payment provider are the customer’s responsibility unless expressly stated otherwise.

Where a refund is approved, the refund will generally be processed through the original payment method. Because currency exchange rates may change between the original payment and the refund, the amount received in the customer’s local currency may differ from the amount originally charged in that currency.

Shop From India is not responsible for currency fluctuations or fees imposed by third-party financial institutions, except where required by applicable law.