Frequently asked questions
Ask us anything, before you order.
The 36 questions we hear most, grouped by where they come up. Choose a question to read its answer; anything we have not covered, ask us on WhatsApp.
About Shop From Bharat
What the service is, and what we can buy for you.
What is Shop From Bharat?
Shop From Bharat is an assisted shopping service that helps customers around the world purchase products from India. You provide us with the product you want to purchase. We purchase it in India, receive it at our facility, prepare the package and arrange international shipping to you.
Why should I use Shop From Bharat?
Many Indian stores and websites either do not ship internationally or only support deliveries within India. Shop From Bharat helps international customers access products available in India and arrange delivery to their country.
Can I buy products from Indian websites that don't ship internationally?
Yes. That's one of the main services we provide. You can send us the product link and we will check whether we can purchase and ship the product to your destination.
Which Indian websites can you purchase from?
We can purchase products from many Indian websites, retailers and marketplaces. Send us the product link and we will check availability, seller details and whether the product can be shipped internationally.
Can you purchase products from offline stores in India?
Yes, where our offline shopping service is available. Send us the store name, product details, quantity and your destination, and we can check the available options.
Ordering
Starting a request, and what one order can hold.
How do I place an order?
Simply provide the product link, select the required quantity or variant and provide your destination country. We will review the request and provide the applicable purchase amount. After you approve the order and complete the required payment, we will purchase the product in India.
Can I order products from multiple Indian websites?
Yes. We can receive products from different Indian sellers and, where practical, consolidate them into a single international shipment.
Can I order multiple products?
Yes. You can order multiple products and request consolidation where available.
Can I place bulk or business orders?
Yes. Shop From Bharat can assist businesses with Indian product sourcing, bulk purchases and international shipping. Contact us with the product details, quantity and destination.
Pricing & Service Fee
What makes up your total, and when each part is set.
How much does Shop From Bharat charge?
Your total cost generally consists of the product price, our service fee, international shipping charges, and any applicable customs duties, taxes or destination-country charges. Our standard service fee is currently 5% of the applicable product/order value, unless a different fee is quoted for your order.
Is international shipping included in the product price?
No. International shipping is generally calculated separately after the product reaches our India facility.
Why is the final shipping price calculated later?
International shipping depends on the actual package weight and dimensions. Once your product reaches our facility, we can measure the package and provide the applicable international shipping options and prices.
Can I get an estimated shipping cost before ordering?
Yes. We can provide an estimated shipping cost based on the available product and destination information. However, the final shipping cost is based on the actual package weight, dimensions, destination and carrier rates.
International Shipping
Where a parcel goes, how it travels and how long it takes.
Which countries do you ship to?
We ship to destinations supported by our available shipping partners and permitted under applicable export and import regulations. If you are unsure whether we can ship to your country, contact us with your destination and product link.
Which shipping companies do you use?
Depending on the destination, product and available service, we may offer shipping through carriers such as DHL, FedEx, UPS, Aramex or other available logistics providers. Available options will be provided when your shipment is ready.
How long does international delivery take?
Delivery time depends on the destination, carrier, shipping service and customs clearance. Any delivery time we provide is an estimate unless a specific delivery time has been expressly guaranteed.
Can I track my shipment?
Where the selected shipping service provides tracking, tracking information will be shared with you after the shipment is dispatched.
Can I combine multiple orders into one shipment?
Yes, where practical. We can consolidate multiple products received at our India facility into one shipment. The final shipping price will depend on the consolidated package's weight, dimensions and destination.
Customs & Taxes
Duties, clearance, and what a border can refuse.
Are customs duties included?
Generally, no. Customs duties, import taxes, VAT/GST, brokerage charges, clearance fees and other destination-country charges are generally the customer's responsibility unless specifically included in your quotation.
Can you guarantee customs clearance?
No. Import laws and customs decisions vary by country and product. We cannot guarantee that customs authorities will allow a particular product into your country.
What happens if customs rejects my shipment?
The shipment may be held, returned, seized, destroyed or otherwise handled according to the applicable customs and carrier procedures. Any additional return, storage, disposal, duty or re-shipping costs may be the customer's responsibility, subject to applicable law.
Can I order any product available in India?
No. Some products may be restricted or prohibited from export or import. We may refuse products that cannot legally or safely be shipped internationally.
Returns & Refunds
Cancelling, and when an order arrives wrong.
Can I cancel my order?
You can request cancellation before we purchase the product. Once we have purchased the product, cancellation is subject to the original seller's cancellation and refund policy.
Can I return a product after it has been delivered?
No. Goods delivered to the customer cannot be returned to Shop From Bharat simply because the customer has changed their mind, ordered the wrong size or variant, or no longer wants the product. Because products are purchased specifically at the customer's request, we generally do not accept customer-initiated returns after delivery. This does not remove any rights or remedies that cannot legally be excluded.
What if I receive a damaged product?
Contact us as soon as possible and provide photographs or videos of the package and product. We will review the issue and, where appropriate, assist with a claim against the seller or shipping carrier.
What if I receive the wrong product?
Contact us with your order details and photographs. Where possible, we will assist with the original seller's replacement or refund process.
What if the product is defective?
If the product is covered by a manufacturer's or seller's warranty, we may assist you with the warranty or seller process where reasonably possible. The applicable warranty is generally provided by the manufacturer or original seller, not Shop From Bharat.
Is the 5% service fee refundable?
The service fee may become non-refundable once purchasing, coordination or other substantial work has been completed. Refund eligibility depends on the stage of your order and our Refund & Cancellation Policy.
Account & Support
Accounts, reaching us, and sourcing for businesses.
Do I need an account?
If an account is required by the ordering system, you will need to create one to place and track orders. You must provide accurate information when creating and using your account.
How can I contact Shop From Bharat?
You can reach us by email at info@shopfrombharat.com, or by phone and WhatsApp on +91 97317 33771.
What if my country isn't listed?
Send us your country and the product link. We will check whether the product can be purchased and shipped to your destination.
Do you provide sourcing services for businesses?
Yes. We can assist businesses with sourcing products from India, supplier coordination, bulk purchases, consolidation and international shipping. Contact us with your product requirements, quantity and destination.
Important Information
Who sells, who makes, and what we cannot ship.
Are you the seller of the products?
Usually, no. Shop From Bharat generally acts as an assisted purchasing and international logistics service. The products may be purchased from independent Indian sellers, retailers, marketplaces or manufacturers.
Do you manufacture the products?
No, unless specifically stated otherwise. The manufacturer of the product is generally the original brand or supplier.
What happens if a product becomes unavailable?
If a product becomes unavailable before purchase, we will inform you. You may choose an available alternative where appropriate or request cancellation. If the product has already been purchased, the outcome will depend on the original seller's cancellation, replacement or refund policy.
Can I order something that is legal to buy in India but restricted in my country?
Not necessarily. A product being legally sold in India does not automatically mean it can be exported from India or imported into your country. We may refuse to purchase or ship products that are restricted by Indian law, destination-country law or carrier policies.
Any more doubts?